• North Carolina Office
  • Connecticut Office
  • Main Office
  • Central Dispatch
  • 984-255-0662
  • Atlantic Ave Raleigh, North Carolina 27601
  • 203-945-0020
  • Cherry st Milford, Connecticut 06460
  • 888-294-9484
  • 3716 NE 168th st N Miami, FL 33160
  • 888-295-1467
  • 600 NE 185th st Miami, FL 33179

Cancellations and refunds

Cancellation’s and Payments

The deposit is refundable after being placed as long as it is within 72 hours from the time of being placed. After 72 hours the deposit is non refundable. No refund will be issued after 72 hours. Any charge back on the deposit will be considered services rendered. The customer is therefore forfeiting their deposit and Move Quick will not be liable to facilitate any shipping of household goods. On the day of service Any refusal or denial of service either verbally in person, By email, or over the phone will be treated as a late cancellation made outside of the cancellation window of 72 hours. No refund will be issued if service is refused, canceled or denied of the day of service/pickup. All refunds request made within 72 hours MUST be submitted via email to support@movequickinc.com. This email needs to include the job number and where possible included a brief explanation. Once this received and approved a response with the next refund date will be provided. Refunds are issued twice a month.
If a visual on site estimate has been provided the cost of this service will be deducted from the amount refunded. Deposits made via check, Bank wire, Direct deposit into company account are non refundable.
Upon booking, Deposit fee is to be paid via Credit card (Visa, Master Card, Discover) OR non refundable option of Check or bank wire.

Upon Booking, Deposit fee is required to be paid by Credit/Debit card (Visa, Mater card or discover) or non-refundable check, Bank wire, Direct deposit into company account.The deposit is reserving the order for service. Without a payed in full deposit the terms of your order for service and rates can change.

Upon pickup carrier may collect up to 50% of the remaining balance. The carrier reserves the right to collect up to 50% of the remaining balance due prior to the good leaving the origin state. Except able payment methods on pickup are Credit/Debit card (Visa, Mater card or discover) additionally a 3% service charge will be added for Credit/Debit card use on pickup. Cash, Certified check, Cashiers check or postal money order, Bank wire, Direct deposit into company account.

The full remaining balance must be paid in full upon delivery by cash or Postal money order ONLY. Subject to federal law, Payment made in full prior required prior to unloading.

Process of cancellation
  1. Send email to: Support@movequickinc.com stating your job number and brief explanation of reason.
  2. Wait for reply with date of refund to be issued.

OBLIGATION OF DUE DILIGENCE 

During both the quoting and scheduling process Move Quick staff will ask questions necessary to ensure compliance with our policies. Your responses to our questions are used in determining what information we provide you with, from rates and recommendations to policy review and advice. Each member of the staff is trained to identify potential problems during interactions with the customer; this includes identifying and reviewing policies that may be relevant to your reservation(s). While every attempt is made to review relevant policies, it is impossible for Move Quick staff to review and discuss every policy with every customer. It is the customer’s responsibility to complete their Due Diligence during the quoting and reservation process, both by asking necessary questions as well as reading and reviewing information available on our website and in the customer agreement. Due Diligence must be completed prior to making a deposit with Move Quick, as a deposit is an acceptance of our Terms and Conditions, policies, procedures and rates. Move Quick staff will answer any questions and discuss any policy at the request of the customer.